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Go to the shopFrequently asked questions
01. How do I contact Customer Service?
Ans - Click here to contact us.
02. What if I am having trouble ordering from your online store?
Ans - Reach out to us today! Whether you have questions, need assistance, or just want to chat, we're here for you. Don't hesitate to contact our friendly team at 1-888-984-2464 or simply visit our Contact Us section. We can't wait to hear from you!
03. How do I apply my promotion code?
Ans - Unlock exclusive savings now! Get ready to save big by redeeming your special offer code. During the checkout process, just enter the code you received in the box titled "Offer Code". But remember, only one offer code can be applied per order, so make sure to choose wisely! Start shopping and enjoy incredible discounts today.
04. How long will offers on cariposa.com be available?
Ans - We're constantly updating our site with new and exciting deals, so be sure to stay tuned and check back regularly.
05. How do I know if an item is available?
Ans - We understand how frustrating it can be when items are out of stock, which is why we make sure to keep our stock availability updated regularly.
06. How do I check the status of my order, return or exchange?
Ans - Track your order with ease! Simply head to the "My Accounts" section of our online store and click on the Order History page. Discover where your package is and when you can expect it to arrive.
07. Do you send order confirmations?
Ans - As soon as you place an order with us, we'll whisk an email confirmation straight to your inbox. And that's not all – once your order is on its way, we'll send another email confirmation to let you know it's been shipped.
But hey, if you haven't received any of these confirmations just yet, no need to panic.
08. Why is my order delayed?
Ans - We understand that waiting for your package can be frustrating, which is why we strive to process orders within 24 hours. However, if you notice that your order hasn't shipped yet despite the items being in stock, don't worry - there might be a simple explanation.
One possible reason is that we couldn't get a proper credit approval for your purchase. Your satisfaction and security are our top priorities, so we take extra precautions when it comes to credit card transactions. Another reason could be that the billing address provided couldn't be verified with your credit card issuer.
To avoid any hiccups with future orders, remember to provide the phone number registered with your credit card issuer during checkout. This way, we can easily contact you if any issues arise and ensure a seamless shopping experience for you. Rest assured, we only use verified phone numbers as an additional measure to safeguard your order's security.
So relax and let us handle the processing while keeping you informed every step of the way!
09. Where do I make changes to my account?
Ans - Take control of your account with just a few clicks! Head over to the My Account section, where you can customize your information to suit your needs. Once you're logged in, a world of possibilities awaits - update your details, manage your address book, keep track of your wish list, and take a trip down memory lane with your order history.
10. How do I change my billing and/or shipping address?
Ans - Just follow these simple steps! Head over to the "Where do I make changes to my account?" section for directions. Then, navigate to the "Address Book" section, where you can easily add, edit, or remove addresses for both billing and shipping. It's as easy as that!
11. What is your return policy?
Ans - Not 100% satisfied with your recent purchase? No worries! At cariposa.com, we've got you covered. If you're not completely happy with your order, simply return the products within 30 days of purchase and receive a full refund of the purchase price (excluding original shipping and handling fees). Rest easy knowing that we'll take care of any shipping costs for returns due to our mistake or product damage.
12. What payment methods do you accept?
Ans - cariposa.com accepts the following forms of payment:
American Express
Apple Pay
Discover
Klarna
Mastercard
PayPal
Visa
Your credit card will not be charged until your item is shipped.
13. Why can't I purchase more than 10 units of any single product?
Ans - Want to stock up on your favorite products? We've got you covered! While we limit the quantity to 10 units per order, don't worry if you want more. Our customer service team is here to help. Just reach out and they'll make sure you get what you need. Happy shopping!
14. I'd like to be added to your mailing list. What do I do?
Ans - Click here to sign up for our email newsletter. Once registered, you'll be able to receive emails about new products, special promotions, and exclusive offers for subscribers.
15. How can I be removed from your mailing list?
Ans - Take control of your inbox! Say goodbye to unwanted emails from Cariposa in just a few clicks. We understand that sometimes you might want to take a break from our updates, and that's totally okay. So, we've made it super easy for you to unsubscribe whenever you feel like it.
16. Is my information secure?
Ans - You can be assured that personal information collected through this site is secure. Please read our Privacy Policy to learn more.
17. Am I able to stack promotions? Can I combine promotions or promotion codes?
Ans - Most promotions will NOT be able to be stacked. We will be offering some of the best deals you’ll see all year!
18. Can I cancel or edit my order?
Ans - Don't miss out on your chance to secure your order! Once you've placed it on our website, orders cannot be canceled or edited. But fret not! Our dedicated customer service team is here to lend a helping hand and assist you with any questions or concerns about your order.
